Frequently Asked Questions
FAQ
Answers to common questions about Story Planner. For further support, please contact us.
· If I purchase the app on the App Store, do I have to pay for a membership?
No, you don't. We went to a subscription model for a short time last November 2019, because we thought it would be a good way to help us keep improving the app. However, our users let us know that they did not like this model, so we decided to go back to the previous model. It seems we were wrong and so Story Planner is a one-time price app again.


· I bought a subscription in November, but the app has a one-time price now. What happens with my subscription?
Nothing. You won't be charged again when your subscription expires. You just will be able to continue using the app as before, with full access, for good.


· Can I access to my projects in all my devices?
Yes. Story Planner syncs all your iOS and macOS devices through your iCloud account, so you can work in your projects wherever you are.


· Do I need a separate purchase for iPad, iPhone and Mac?
The app is universal for iPad and iPhone, but not for Mac. Since the iOS App Store and the Mac App Store are different platforms, they requiere independent development for each version of the app, as well as maintenance and support. This is why our users have to purchase the app for Mac with a different price.


· I had a problem and lost my projects? How can I recover them?
You can try to recover your last backup. Backups create automatically, so you will have backups on your iCloud Drive even if you didn't create a manually backup. To recover a backup, go to the settings within the app > Sync & Backups > Restore Backup. Your backups are stored on iCloud Drive > Story Planner > Backups.


· Who can access my projects? Are they safe in Story Planner?
Of course. Your projects are yours and we do not have access to them under any circumstances. Everything you write in Story Planner is only stored on your device and in your iCloud account for syncing purposes.


· Who can access my projects? Are they safe in Story Planner?
Of course. Your projects are yours and we do not have access to them under any circumstances. Everything you write in Story Planner is only stored on your device and in your iCloud account for syncing purposes.

iCloud storage belong to Apple, so if you want to know more about their privacy policy, you can read it in the link: https://www.apple.com/privacy/

You can also check our Privacy Policy for further information.


· I accidentally bought the app. How do I request a refund?
Don’t worry. It’s easy. Just follow the steps below:
1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Either scroll or search to find Story Planner
4. Click “Report a Problem” and select “Didn’t mean to purchase this item”


· Does Story Planner support Family sharing?
Yes, it does. You can use Story Planner on any device on your Apple ID, as well as any device on your Family Sharing.


· Is there a version for Windows/Android or plans to develop one?
Story Planner is only available for iOS and macOS at the moment. Although we would like to develop a version for Windows in the future, we can’t ensure that we will do it or when. We want to be sure to develop the best app we can, and diversifying to different operating systems wouldn't benefit Story Planner right now.


· · · Will I get billed automatically at the end of the free trial period?
No! We want to prevent any unexpected charges, so you’ll need to actively purchase a membership at the end of your free trial. When your trial expires, follow the instructions on how to purchase a membership and select the option that best suits you.


· Why do I have to pay for a membership?
You may not like subscriptions. We understand. We didn't like them too much either, until we understood that they are the best way to allow companies like ours to continue developing apps.

After several years of Story Planner development, we realized that the situation was not sustainable in the long term. Our users purchased the application once, and excited with what they had, continuously asked us for new features and constant support. We love to help our users and want to offer them these features, but it is impossible for us with the single payment model.

The first solution to this problem seemed to be the traditional option of creating a new version of the app. The current one, therefore, would be abandoned. Some users would pay again for the new improved version and we could survive as a company. For a while at least, because the loop would start again.

This option didn't seem fair. We found ourselves thinking about what features to incorporate now and what to leave for a future version. It was not the best way to work for us, for the app, or for our users, who kept sending us suggestions and requests that they wanted.

Thanks to subscribers, we are finally able to avoid all these distractions and focus on what's really important: developing the best app possible for you and developing it now, not in a hypothetical future.

However, we understand that not everyone can always pay for a subscription. That's why we offer different subscription options, including a more flexible monthly version, so you can subscribe only when you need it. The rest of the time, you can access your projects in read mode in order to view them, read the stats, print them or export them.

Of course, if you prefer an annual subscription (cheaper in the long term) and want to support the development of the app, you are welcome to do so! Your help will allow us to continue improving Story Planner and we are thankful for that!

Feel free to send us your suggestions for new features and don't forget to check out our plans for the next updates on our website.


· How much does the app cost?
· $1.49 USD monthly
· $9.99 USD yearly (save 44%)

These prices include full membership for any of your devices (iOS, ipadOS and macOS) and complete synchronization between them through iCloud.

Prices above are shown in USD, but you will be billed the equivalent in your local currency - check the app store for the exact amount.


· Can I access to my projects in all my devices?
Yes. Story Planner syncs all your iOS and macOS devices through your iCloud account, so you can work in your projects wherever you are.


· Do I need a separate membership for iPad, iPhone and Mac?
No. Your membership covers every platform Story Planner is on.


· What happens to my projects if I stop paying the subscription?
Nothing. Your projects will remain on your devices and in your iCloud account as before, available for you to access them in read mode. You will not be able to add new data until you subscribe again, but you can read, print or export your projects as usual.


· Who can access my projects? Are they safe in Story Planner?
Of course. Your projects are yours and we do not have access to them under any circumstances. Everything you write in Story Planner is only stored on your device and in your iCloud account for syncing purposes.

iCloud storage belong to Apple, so if you want to know more about their privacy policy, you can read it in the link:
https://www.apple.com/privacy/

You can also check our
Privacy Policy for further information.


· I accidentally bought a membership. How do I request a refund?
Don’t worry. It’s easy. Just follow the steps below:
1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Either scroll or search to find Story Planner
4. Click “Report a Problem” and select “Didn’t mean to purchase this item”


· I purchased the app before you went to subscription model. Do I have to subscribe?
No! If you are an early adopter and purchased Story Planner before we went to subscription model, you will have full access to the app on all devices where you bought it.


· Does Story Planner support Family sharing?
Unfortunately not - Apple doesn’t support family sharing subscriptions at the moment. https://support.apple.com/HT203046.

This means that if you bought the app for several members of your family, from now full access will only be available for the Apple ID of the device from which you purchased it. You will need a subscription for any other Apple ID on the Family Group.

We are very sorry for this. We hope these Apple policies change in the future.


· How do I cancel my membership?
It’s easy. Just go to the app settings and tap the button ‘Manage Subscriptions’. Then select Story Planner and tap Cancel Subscription. Your subscription will stop at the end of the current billing cycle.
If you don’t see an option to cancel the subscription, then it’s already canceled and won’t renew. If the subscription recently expired, you should see an expiration date. If you recently canceled the subscription, you should see the date through which you’ll have access to the subscription.

For further information, see
Cancelling a Subscription.


· I accidentally canceled my membership. How can I activate it again?
Go to the app settings and tap the button ‘Manage Subscriptions’. Then select Story Planner and tap the subscription you want to activate. Then follow the App Store indications.

The new subscription will begin when your current subscription expires. You can cancel it anytime in Settings at least 24 hours before the renewal date.


· I want to change my monthly subscription to a yearly one. How can I do that?
Go to the app settings and tap the button ‘Manage Subscriptions’. Then select Story Planner and tap the option 12 Months (1 Year). Follow the App Store indications

The new subscription will begin when your current subscription expires. You can cancel it anytime in Settings at least 24 hours before the renewal date.


· I want to change my yearly subscription to a monthly one. How can I do that?
Go to the app settings and tap the button ‘Manage Subscriptions’. Then select Story Planner and tap the option 1 Month. Follow the App Store indications.

The new subscription will begin when your current subscription expires. You can cancel it anytime in Settings at least 24 hours before the renewal date.


· Is there a version for Windows/Android or plans to develop one?
Story Planner is only available for iOS and macOS at the moment. Although we would like to develop a version for Windows in the future, we can’t ensure that we will do it or when. We want to be sure to develop the best app we can, and diversifying to different operating systems wouldn't benefit Story Planner right now.